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FAQ
  • What is CloudMoon?

    CloudMoon is a cloud-gaming / game-streaming service that lets you play games online without download. With one 15 MB app—or just your browser—you can fire up 200 + mobile and PC / AAA games (Genshin Impact, Fortnite, Roblox, etc.) on any Android, iOS, tablet, Chromebook, low-spec laptop or even a “potato-phone.” Graphics render on our global GPU servers (“mobile cloud gaming / cloud phone gaming”) and stream to you in real time.

  • Why choose CloudMoon instead of a local install?

    · Free-up storage / no memory: even a 32 GB phone can run 200+ games—games stay in the cloud.
    · Run high-graphics games on low-end phones: devices with 3-4 GB RAM stream up to 60 fps—no overheating.
    · Instant play: skip 10 GB + downloads and day-one patches.
    · Affordable cloud gaming: plans start at $4.99 month—far cheaper than buying new hardware and other cloud gaming services like Xbox Cloud Gaming, Geforce Now, PlayStation Plus and Now.gg.
    · No lag, no crash: edge servers in 22 locations cut latency below 55 ms.

  • Is CloudMoon secure?

    Yes. We designed CloudMoon as an “always-on, zero-trust” platform. Traffic is TLS 1.3-encrypted; each user session runs in its own sandbox VM for isolation. We already serve paying players in 150 + countries without a single data-breach incident.

  • Why does HD sometimes look like SD?

    HD raises stream bitrate—so you see sharper motion. When a frame is static, SD and HD look similar. If the whole stream seems blurry, check your connection stability: cloud gaming needs a more stable link than YouTube.

  • I have fast internet; why do I still lag or stutter?

    Speed alone isn’t enough—low latency & steady ping matter more. Torrents, video downloads or crowded Wi-Fi can spike jitter. Switch to 5 GHz or wired, and pause any large downloads.

  • Can I request new games?

    Absolutely. Post in our Discord or Reddit. We rank requests by popularity, technical compatibility and bug-free performance before adding them to the library.

  • I paid but didn’t receive Unlimited hours—what next?

    Join our Discord and DM @Aoko with your payment receipt.

  • Interested in collaborating with CloudMoon?

    Join our Discord and DM @Aoko to discuss partnership opportunities!